REVOCATION OF ORDERS AND RETURN INFORMATION
1.Right of revocation
1.1. The revocation period is one month. You have the right, without giving reasons, to revoke the contract within thirty (30) days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the goods.
1.2. To execute your right of revocation, you must (i) give notice to Mares by sending a written communication to the following address: email@example.com within thirty (30) days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the goods and (ii) return the products that you do not wish to keep, to the following address, immediately after the notification under previous point (i):
Mares S.p.A. c/o Interporto Rivalta Scrivia Spa
Strada Savonesa 12/16, Frazione Rivalta Scrivia
15057 TORTONA (AL)
Use the form found within the package you received, or download a copy here. Shipping costs to return items are your responsibility, and it is also your responsibility to ensure that the shipment is successful.
1.3. Sending notification of exercising the right of revocation before the expiration of the term under par. 1.1 above is sufficient for the compliance with the cancellation period.
2.Consequences of revocation
2.1. If this contract is revoked, we will reimburse to you all payments for the purchased goods which you have returned (including regular delivery costs, but excluding higher delivery costs resulting from choosing a special delivery form). Such reimbursement shall occur promptly or, subject to the situations mentioned below, within fourteen (14) days from the day you have notified to us your revocation, subject to due recept of your items in our warehouse or adequate proof of your shipment thereof For this refund, we will use the same means of payment which you used for the original transaction, unless we expressly agree upon something else with you. We will under no circumstances charge any fees to you for such reimbursement. We have the right to deny a refund until you have returned the goods to us or until you provided us with evidence that you have sent the goods back, whichever is earlier.
2.2. You must return unwanted items immediately, or, in any case, no later than fourteen (14) days from the date of revocation notification under paragraph 1.2 (i) above, pursuant to the provision under paragraph 1.2 (ii) above. The term is deemed complied with if you ship the goods before the end of this term of fourteen (14) days.
2.3. The direct cost of returning the goods shall be borne by you. To return items, please use the same box you received them in, and attach the form found within the package you received, containing shipping details, or download a copy here. For greater freedom, we have not designated a specific courier service for returns; you are free to choose the service provider you prefer.
2.4. You shall be responsible for handling the goods with due care and shall be liable for damage caused by you. We reserve the right to claim damages for returned goods which were used or damaged in any other way by you. You will be required to compensate a loss in value if this loss in value can be traced back to a use by you, which was not necessary for checking the quality, features or functionality of the goods. We expressly reserve the right to deduct all damages/losses in value from amounts, which we must reimburse to you (set-off).
2.5. Our online shop does not offer the possibility to directly exchange ordered goods. If you do not wish to keep your goods, please send the goods back to us according to our return information and simply place a new order to receive the selected goods in another size or colour. We will only reimburse the original sales price of the returned items.
3.Exclusion of the right of revocation
The right of revocation does not apply to contracts regarding:
- the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
- the supply of goods made to the consumer’s specifications or clearly personalised.
If you have any questions, comments or complaints relating to your ordered goods, you can contact us at:
S.p.A Salita Bonsen 4, 16035, Rapallo (GE), Italy
Via e-mail at firstname.lastname@example.org
Date: April 2021
What is the return policy?
All products may be returned for a full refund to the original payment method, provided the items are returned to us within 30 days of you receiving the products and are in new 1st quality conditions.
Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of Mares to determine if the product has been used. Shipping charges on all returns are your responsibility and are not subject to a refund.
- Returned products must show no signs of use or wear and must be returned in its original packaging (e.g., plastic, clam shell, mesh bag). All tags are still attached, no scrapes on the products, etc.
How do I return my product?
To initiate a return please contact our customer service team at either email@example.com or 800-874-3236.
Can I exchange my product?
Unfortunately, we are not able to exchange products. We are able to refund your initial order, but you will have to place a new order online.
How long will it take to see a refund on my return?
All refunds will go back to the original payment method within 5-10 business days from the day that we receive the
How can I check on the status of my return?
To check the status of your return please contact us at firstname.lastname@example.org or 800-874-3236.
Can I return my Mares product that I purchased at another retailer?
No. Any Mares product purchased at a third-party retailer must be returned to that retailer.
We are only able to process returns and refunds for purchases made on www.mares.com/en_US/.
What happens if my return is deemed ineligible?
We do not keep ineligible items and when able, we will donate or recycle them. We can’t guarantee we’ll be able to find and send back your item and we can’t compensate you for unexpected or ineligible items returned to us.