How can I get help?

Our goal is to provide you with a great site where you can find everything you need for your scuba diving world,
but we understand that there will be occasions when you need further help. Here you can find our FAQs.

Mares FAQsMares FAQs

How do I become an authorized retailer?

Related inquiries can be sent to Please include, your contact name, phone number, store location (City/State), and your business email address.


How do I register my new product?

Click here to register your product online.

Many of our Diving products do carry a limited warranty and your sales receipt from an authorized retailer will serve as your “Product Registration”. In the event that a warranty claim is needed we’ll request a copy of that receipt when the claim is submitted.


Mares FAQsMares FAQs
Mares FAQsMares FAQs

My Mares product is defective, how do I return it?

If you purchased a product in our online shop, please send photos of the product, your order number and an explanation of the problem to and we will take care of your claim as quickly as possible.

If you purchased a Mares product at one of our retailers, please contact the retailer directly, as they are responsible for all after sales service. If possible, provide your receipt of purchase.

If the retailer is far from you, any of our retailers may help you with your claim. You can find a list of our shops here.

If you purchased our products through an online retailer, please contact them through the service portal/address on their website.

Do you offer Warranty for your products?

Yes, please refer to this link for Warranty information

WARRANTY PERIOD: Two years from date of purchase. The consumer must inform Mares of the lack of conformity of the goods within a period of two months from the date of detection.


Mares FAQsMares FAQs