Return policy

What is the return policy?

All products may be returned for a full refund to the original payment method, provided the items are returned to us within 30 days of you receiving the products and are in new 1st quality conditions.
Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of Mares to determine if the product has been used. Shipping charges on all returns are your responsibility and are not subject to a refund.
Returned products must show no signs of use or wear and must be returned in its original packaging (e.g., plastic, clam shell, mesh bag). All tags are still attached, no scrapes on the products, etc.

How do I return my product?

To initiate a return please contact our customer service team at either customerservice@us.head.com or 800-874-3236.

Can I exchange my product?

Unfortunately, we are not able to exchange products. We are able to refund your initial order, but you will have to place a new order online.

How long will it take to see a refund on my return?

All refunds will go back to the original payment method within 5-10 business days from the day that we receive the returned product.

How can I check on the status of my return?

To check the status of your return please contact us at customerservice@us.head.com or 800-874-3236.

Can I return my Mares product that I purchased at another retailer?

No. Any Mares product purchased at a third-party retailer must be returned to that retailer. We are only able to process returns and refunds for purchases made on www.mares.com/en_US/.

What happens if my return is deemed ineligible?

We do not keep ineligible items and when able, we will donate or recycle them. We can’t guarantee we’ll be able to find and send back your item and we can’t compensate you for unexpected or ineligible items returned to us.